Frequently Asked Questions

Everything you need to know about your Sounds True shopping experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I determine my size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, Sounds True is committed to ethical fashion. We use organic cotton, recycled polyesters, and eco-friendly dyes in over 80% of our seasonal collections.

Can I change or cancel my order after it's placed?

Orders are processed quickly, but we have a 60-minute window for cancellations or address changes. Please contact our support team immediately via live chat for assistance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.